Shipping Update: Cross-border and international customers should expect delays.

Policies

Please read our Policies page carefully, and ask all of your questions before you buy.  We are always happy to answer any questions that are not covered in the FAQ.  If anything is unclear, please do not hesitate to ask for more information before you make a purchase.

--Payment--

Tree Speaks to Stone accepts payment via PayPal only. Sorry, no exceptions.

--Layaway--

Layaway plans are available beginning 24 hours after a collection release.  Payment of 50% of the total is required as a deposit and the remainder due in 30 days after the first payment. You can pay the remaining balance in as many payments as you like - we are happy to sort that out to make it work for you. Invoicing will be sent via PayPal. Failure to pay the remaining amount means you forfeit all previous payments and the piece goes back up on the site for sale.  Once we receive your final payment, the item will be shipped.

--Shipping--

UPDATE as of March 2020

Yes! Canada Post is still running and YES you will get your parcel unless your own country is stopping incoming shipments.  Candaa Post provides a list of countries that are not accepting international shipments. If your country is not letting in foreign mail, then you will receive an email to that effect and the choice will be given to receive a refund for your order, or your purchase can be held with us until such time as it can be sent to you.  All clients, be they national, cross-border or international should expect delays.  Rest assured that your parcel will still be sent with proper tracking and insurance if this is what you paid for. This small business is reliant upon your gracious understanding. and we thank you for it.

In-stock items will be shipped 1-7 days after payment is received. We can make arrangements to ship within a given number of days, too. Just include your request for earlier shipping in your order notes.

Please note that items shipped to the USA have been known to take 4-6 weeks for delivery, and sometime they arrive within a week. There is no way for us to control the speed at which you receive your parcel. Items shipped outside North America can take upwards of two months.

--Shipping Methods--

We ship from Canada.

Canada and US: All shipments made within Canada and to the US will be shipped parcel post via Canada Post.  Insurance and tracking are included in the shipping costs. Parcels can also be shipped without insurance and tracking at a reduced cost.  If Buyer chooses to remove insurance and tracking, Buyer assumes all responsibility for lost or damaged goods received. No exceptions.  Updated shipping charges will be communicated to Buyer before item is shipped.  Express shipments are available for additional charge by request and agreement between Tree Speaks to Stone and the Buyer.

International Orders: We do ship internationally. Unless otherwise specified in your order note, shipping will be by Ground and by Air.  Delivery estimates are not available - the post office usually says 2-8 weeks. 

Shipping with extra insurance and tracking can be arranged by request and the total shipping charge will be provided to the Buyer before shipment. Express shipments are available for additional charge by request and agreement between Tree Speaks to Stone and the Buyer. Please allow an additional day or two for us to investigate shipping options to your country.

--FAQs--

* Do you do custom work?
-CUSTOMS ARE CURRENTLY CLOSED-

Custom work is accepted on a case-by-case basis, with priority going to those who have made previous purchases from Tree Speaks to Stone.  If you have something specific in mind, please send us an email and we can discuss your project.

* Are the colours represented in the images accurate?

Yes, as far as possible. Sometimes the unique aspects of colour are difficult to capture on camera.  Also, each computer displays colour slightly differently, so that something that is accurate on our computer, might not be quite the same as what you see.  We are happy to provide you with extra images to help you make your purchasing decisions.  Please feel free to send an email asking for alternate images and we will do our best to oblige.

* Your shipping and handling costs seem expensive to me and I do not like it.

This situation is unfortunate for both of us. Remember that as a Buyer, you are under no obligation to buy anything for any reason, at any price.

* I want a discount for buying more than one item at once.

We do not give discounts unless we are having a sale.  Remember that as a Buyer, you are under no obligation to buy anything for any reason, at any price.

* I can get something just like this at my local {insert name of big box store here}, so why don't you offer me discounts to be competitive?

This shop is not here to be competitive with large multi-national corporations.  It is here to offer beautiful, unique pieces of art to an appreciative audience of select buyers. {Insert name of big box store here} will be happy to have your business.

* How often do you list new items?
New items are listed approximately once a month.  Please feel free to PM for the next expected listing date.

--Returns--

Tree Speaks to Stone does not accept returns based on wrong size or buyer's remorse.  If your purchase is truly unsatisfactory due to error on our end, or a defect, then we ask that you contact us within 3 days of receiving the item with pictures so that a discussion of next steps can ensue.

Once the review process is complete and IF a return is accepted by Tree Speaks to Stone, returns are refunded against the *original cost* of the item being returned.  Shipping is *non-refundable*, no exceptions. Item *MUST* be received in the same condition that it was sent before a refund will be applied. Refunds will be applied via the same payment method used by the Buyer.   If you require further explanation or have questions, please email us.

--Terms of Service--

Purchaser agrees they have provided a correct and secure mailing address.

Purchaser agrees not to hold the seller responsible for a parcel lost or damaged by the post office.

International customers recognize that parcels sent as "small packet international airmail" do not come with insurance and tracking and are not eligible for refunds via the postal service due to damage or loss.

International customers agree they are solely responsible for awareness of their country's import taxes and customs regulations for what products are allowed into their country.

Purchaser agrees that no refunds or exchanges can be made after their order has been shipped.

Purchaser agrees to re-pay for shipping if they have provided an incorrect address resulting in the return of their parcel to us.

Seller reserves right to refuse patronage and refund orders.